Sykes Enterprises is a global customer experience and business process outsourcing company based in Tampa, Florida. Founded in 1977, the company has grown to become a leader in the industry, with operations in over 20 countries and more than 55,000 employees worldwide.
Sykes Enterprises provides a wide range of services to clients across a variety of industries, including healthcare, financial services, telecommunications, and technology. The company’s services include customer service, technical support, sales, and back-office support.
In addition to its traditional outsourcing services, Sykes Enterprises has also been a leader in the development and implementation of digital solutions for its clients. The company has developed a range of innovative technologies, including artificial intelligence and automation, to help its clients improve their customer experience and reduce costs.
Sykes Enterprises has received numerous awards and recognition for its industry-leading services and commitment to excellence. In 2021, the company was named a Leader in Gartner’s Magic Quadrant for Customer Service BPO, and was also recognized by Forbes as one of America’s Best Employers for Women.
The company has also been committed to giving back to the communities in which it operates. Sykes Enterprises has established a number of programs and initiatives to support local charities and non-profit organizations, including volunteering, fundraising, and donation drives.
The COVID-19 pandemic has presented significant challenges for the business process outsourcing industry, but Sykes Enterprises has been able to adapt and thrive. The company has implemented a range of health and safety protocols to protect its employees and has also developed new digital solutions to help clients manage the impacts of the pandemic.
Sykes Enterprises is a Florida-based company that has become a leader in the customer experience and business process outsourcing industry. With a commitment to innovation, excellence, and community engagement, the company has built a strong reputation and a loyal customer base. As the world continues to change, Sykes Enterprises is well-positioned to continue delivering exceptional services and driving innovation in the industry.
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